Return Policy

Cruxbridge Holdings LLC | Last updated: November 6, 2026

This policy sets out common correction, refund-review and written-cancellation provisions for products and services contracted with Cruxbridge Holdings LLC under its own name or an active brand named in the coverage schedule below. Cruxbridge Holdings LLC is located at 30 N Gould Street, Sheridan, WY 82801. The applicable brand, order and independent supplier terms must also be read as explained below.

Plain language summary: For a purchase contracted with Cruxbridge Holdings LLC under its own name or a covered active brand, read this common policy together with the applicable brand and order terms. Existing brand-specific refund, return and cancellation entitlements remain in effect. If you paid Cruxbridge Holdings LLC directly, email us and we will review your request and respond within 5 business days. If you are unsure who charged you, contact compliance@cruxbridgeholdings.com and we will point you to the right place. An independent supplier remains responsible for its own charges, services and applicable purchase terms.

What this policy covers

These common provisions apply where Cruxbridge Holdings LLC is the contracting seller or service provider, whether the customer purchases through the parent website or through a covered active brand. They supplement the applicable brand and order terms; they do not reduce an existing refund, return, cancellation, correction, replacement or delivery entitlement, or any right that cannot lawfully be waived. Independent merchants, clinicians, pharmacies, laboratories and fulfillment providers retain responsibility for their own charges, services and applicable terms. Linking to a third-party checkout does not by itself make Cruxbridge the seller of that transaction.

Covered active brands: NexonAI; Axiom.SI; OtheloAI; USAve Health; USAve Affiliate Resources; NexonRX; NexonDNA; USAve Merchandise; USAve Global Industries; USAve Information & Document Preparation; and Veritas Global Commerce.

USAve Health's five care-service subdomains are service lines of that brand. This schedule identifies policy scope; it does not claim every brand offers the same service or subscription, that every transaction is processed by Cruxbridge, or that these names are separately registered legal entities. Actual recurring amounts, renewal provisions, reminder timing and stopping-future-charge instructions must come from the applicable accepted offer and its governing terms.

Where each brand's policy lives

Active brand	Brand policy
NexonAI	Refund, cancellation and Terms of Service
Axiom.SI	Refund, cancellation and Terms of Service
OtheloAI	Refund, cancellation and Terms of Service
USAve Health	Refund, cancellation and Terms of Service
USAve Affiliate Resources	Refund, cancellation and Terms of Service
NexonRX	Refund, cancellation and Terms of Service
NexonDNA	Refund, cancellation and Terms of Service
USAve Merchandise	Refund, cancellation and Terms of Service
USAve Global Industries	Refund, cancellation and Terms of Service
USAve Information & Document Preparation	Refund, cancellation and Terms of Service
Veritas Global Commerce	Refund, cancellation and Terms of Service

Return requests

If you want a refund on a charge made directly by Cruxbridge Holdings LLC, email compliance@cruxbridgeholdings.com with your name, the email address you used, the date and amount of the charge, and what went wrong. We will review your request and respond within 5 business days.

Cancellation and termination

For services contracted directly with Cruxbridge Holdings LLC, the following existing universal agreement terms apply. In this section, “Service Provider” means Cruxbridge Holdings LLC:

The client may request cancellation in writing. The Service Provider will review the work performed, costs incurred, delivered items, processor activity, and applicable law. The Service Provider may terminate for nonpayment when due, material misrepresentation, abusive or unlawful conduct, failure to cooperate, or use of the service for an unlawful purpose. Terms that by their nature survive termination remain effective.

Brand, supplier and order-specific purchase terms remain applicable to the relevant transaction. This general cancellation paragraph does not set a subscription billing cycle, renewal date or cancellation cutoff.

What is not refundable

A refund is not automatically guaranteed after substantial performance or final delivery. We review refund requests case by case and may investigate and attempt to correct, revise, replace, reissue, or otherwise remedy an issue within our control. This does not limit any rights or remedies required by applicable law or processor rules.
Charges that we did not make. If you see a charge you do not recognize, contact us before assuming it came from us.

How refunds are issued

Approved refunds are returned to the original payment method. Your bank or card issuer may take additional days to post the refund.

Disputes and chargebacks

Please contact compliance@cruxbridgeholdings.com so we have an opportunity to review and resolve your concern. This request does not limit your rights under applicable law or card-network and processor rules, or extend any deadline for contacting your bank or card issuer.

Changes to this policy

We may update this Return Policy from time to time. The revised policy will be posted on this page with a new "Last updated" date.

Contact us

Cruxbridge Holdings LLC, 30 N Gould Street, Sheridan, WY 82801. Email: compliance@cruxbridgeholdings.com.